E-Score of an energy provider is average of 3 scores:

A. Basics Score

B. Transparency Score

C. Operation Score

A. Basics Score

1. Title Basics (10p)

Title Uniqueness

Title Relevance

Title Clarity

Title Format

2. Identity Basics (8p)

International Serial Number

International Address

International Category Code

Website Online Address

3. Basic Information (7p)

Energy Provider Aim & Scope

Energy Provider Cover Image

Energy Provider Publishing Agenda

Energy Provider Customer Guideline

4. Energy Provider Staff Basics (8p)

Staff Contactability

Staff Adversity

Staff Relevance

Staff Level

5. Energy Price Basics (8p)

Energy Price Hierarchy

Energy Price Labels

Energy Price Basic Labels

Energy Price Basic Labels

B. Transparency Score

1. Ownership Transparency (5p)

Owner Identity Transparency

Owner Location Transparency

Owner Education Level Transparency

Owner Contact Transparency

Owner Affiliation Transparency

2. Process Policy Transparency (5p)

Authorship Policy

Staff Policy

Review Policy

Selling Policy

Post-Selling Policy

3. Financial Policy Transparency (4p)

Comapny Business Model Policy

Customer Fee Policy

Refund and Waiver Policy

Energy Provider Discount Policy

Energy Provider Advertising Policy

4. Information Policy Transparency (4p)

Copyright Policy

Licencing Policy

Plagiarism Identification Policy

Privacy policy

Terms of Use

5. Partners Transparency (4p)

Research Misconduct Policy

Content Falsification Policy

Citation Falsification Policy

Author names Falsification Policy

Affiliation Falsification Policy

C. Operation Score

1. Technical Review Quality (10p)

Problem Review Factor

Customer Service Review Factor

Handeling Customer Problem Factor

Solution Checking Method Review Factor

The Staff Behaviour Review Factor

2. Service Speed (6p)

Submission to Initiate Review Speed

Paper Review Speed

Energy Provider Decision Speed

Energy Provider Decision to Customer notification Speed

Final Decision Speed

4. Servicing Timing Quality (7p)

Energy Provider Strict Acknowledgement Time Factor

Energy Provider Strict Review Factor

Energy Provider Post-Service Time Factor

Energy Provider Service Regularity

Energy Provider Service Persistency

5. Service Maintenance (4p)

Post Service Factory Improving Factor

Post Service Home Improving Factor

Post Service Shop Improving Factor

Post Service Timing Improving Factor

Post Service Creativity Improving Factor